Cancellation Policy

At Hobby Bancho, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless shopping experience for our customers, and we have implemented a cancellation policy to ensure fairness and efficiency.

Please carefully review our cancellation policy below:

1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

2. Refund Process: If your order is eligible for a refund, we will initiate the refund process as soon as possible. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

3. Communication: It is important to keep the lines of communication open. If you have any concerns or questions regarding your order cancellation or refund, please contact us via email. Our customer support team will be happy to assist you.

4. Change of Mind: Please note that we do not accept cancellations or refunds for change of mind. We encourage our customers to carefully consider their purchases before placing an order.

5. Item Not as Described: If you receive an item that is not as described, please contact us immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a refund.

6. Return Shipping: If a return is necessary, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent any damage during transit.

7. Timeframe: It is important to notify us of any cancellation requests or issues within 14 days of receiving the item. Failure to do so may result in the cancellation request being void.

Our cancellation policy is designed to protect both our customers and our business. We appreciate your understanding and cooperation. If you have any further questions or require assistance, please do not hesitate to contact us.